Terms of service
TERMS OF SERVICE
Last updated: 6 June 2026
Welcome to HANBI. These Terms of Service govern your use of our website and your purchases from our online store.
Store name: HANBI
Store operator: Dawid Krzeszowiec
Website: hanbi.store
Customer support: support@hanbi.store
By using our website or placing an order, you agree to these Terms of Service.
1. Online Store
HANBI is an online store offering personal care, scalp care, and hair care products.
Our website is available at:
hanbi.store
2. Product Information
We do our best to display product descriptions, images, prices, and availability as accurately as possible.
However, we do not guarantee that all information is always error-free, complete, or current.
Product colors, packaging, and appearance may slightly differ depending on screen settings, lighting, or product updates.
3. No Medical Advice
The information on our website is provided for general informational and cosmetic purposes only.
Our products are not:
- Medicines
- Medical devices
- Medical treatments
- Substitutes for professional advice
They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Individual results may vary.
If you have a medical condition, scalp condition, allergy, irritation, or sensitivity, please consult a qualified professional before using the product.
4. Orders
To place an order, you must provide accurate and complete information.
After placing an order, you will receive an order confirmation by email.
We reserve the right to cancel or refuse an order in certain cases, including:
- Suspected fraud
- Payment issues
- Incorrect pricing
- Stock availability issues
- Incorrect customer information
- Technical errors
5. Prices and Payments
All prices are displayed on the website.
The final price, including shipping costs where applicable, will be shown at checkout before payment.
Payments are processed securely through third-party payment providers available through Shopify.
6. Shipping
We ship orders across Europe and selected other countries.
Estimated delivery times:
- Europe: 6–12 business days
- Other countries: 7–20 business days
Delivery times are estimates and may vary due to courier delays, customs, holidays, or other circumstances outside our control.
7. Returns and Refunds
Returns and refunds are handled according to our Return & Refund Policy.
Before returning any product, please contact:
8. Customer Responsibilities
By using our store, you agree to:
- Provide accurate order and shipping information
- Use the website only for lawful purposes
- Read product instructions before use
- Not misuse our products
- Not attempt to damage, hack, or disrupt the website
- Contact us if you notice an issue with your order
9. Limitation of Liability
To the maximum extent permitted by law, HANBI and the store operator are not responsible for indirect, incidental, or consequential damages arising from the use of our website or products.
This does not limit any rights you may have under applicable consumer protection laws.
10. Intellectual Property
All content on this website, including:
- Text
- Images
- Graphics
- Branding
- Product descriptions
- Website layout
- Logos
belongs to HANBI or is used with permission.
You may not copy, reproduce, distribute, or use our content without written permission.
11. Changes to These Terms
We may update these Terms of Service from time to time.
The latest version will always be available on our website.
12. Contact
For questions about these Terms, please contact:
HANBI Customer Support
Email: support@hanbi.store
Website: hanbi.store