Refund policy
RETURN & REFUND POLICY
Last updated: 6 June 2026
At HANBI, we want every customer to feel confident when shopping with us. If you are not fully satisfied with your purchase, please read our Return & Refund Policy below.
Store name: HANBI
Store operator: Dawid Krzeszowiec
Website: hanbi.store
Customer support: support@hanbi.store
1. Return Period
Customers may request a return within 14 days of receiving their order.
To start a return, please contact us at:
Please include:
- Your full name
- Order number
- Email address used for the order
- Reason for return
- Photos of the product, if applicable
2. Return Conditions
To be eligible for a return, the product must be:
- Unused or only checked in a normal way
- Clean
- Complete
- In its original packaging, where possible
- Not damaged by the customer
- Safely packed for return shipping
If the product shows signs of use beyond normal inspection, we may reduce the refund amount.
3. Hygiene & Personal Care Products
For hygiene and safety reasons, we may refuse returns of products that have been:
- Opened
- Used
- Damaged
- Returned in a condition unsuitable for resale
This applies especially to personal care, scalp care, and hair care products.
4. Return Shipping Costs
The customer is responsible for return shipping costs, unless the product arrived:
- Damaged
- Defective
- Incorrect
- Different from the ordered item
Before sending anything back, please contact us first at:
We will provide return instructions by email.
5. Refunds
Once we receive and inspect your returned product, we will notify you about the approval or rejection of your refund.
If approved, the refund will be issued to your original payment method.
Refunds are usually processed within 14 days after receiving the returned product or valid proof of return shipment.
6. Damaged, Defective, or Incorrect Products
If your product arrived damaged, defective, or incorrect, please contact us as soon as possible at:
Please include:
- Order number
- Description of the issue
- Clear photos of the product
- Clear photos of the package
We will review the issue and offer a suitable solution, such as:
- Replacement
- Refund
- Partial refund
- Other appropriate resolution
7. Order Cancellation
If you want to cancel your order, please contact us as quickly as possible at:
If the order has already been processed or shipped, cancellation may no longer be possible.
8. Contact
For returns, refunds, or order issues, please contact:
HANBI Customer Support
Email: support@hanbi.store
Website: hanbi.store