Shipping policy
SHIPPING POLICY
Last updated: 6 June 2026
This Shipping Policy explains how orders are processed and delivered by HANBI.
Store name: HANBI
Store operator: Dawid Krzeszowiec
Website: hanbi.store
Customer support: support@hanbi.store
1. Order Processing Time
Orders are usually processed within:
1–3 business days
Processing time may be longer during:
- Sales periods
- Holidays
- High order volume
- Unexpected logistics delays
2. Shipping Destinations
We ship orders across Europe and selected other countries.
3. Estimated Delivery Times
Estimated delivery times are:
- Europe: 6–12 business days
- Other countries: 7–20 business days
Please note that delivery times are estimates and not guaranteed.
Delays may occur due to:
- Courier delays
- Customs processing
- Public holidays
- Weather conditions
- Incorrect shipping information
- Other circumstances outside our control
4. Shipping Costs
Shipping costs are calculated and displayed at checkout before payment.
We may offer free shipping promotions from time to time. If free shipping is available, it will be clearly shown on the website or at checkout.
5. Order Tracking
When tracking is available, you will receive tracking information by email after your order has been shipped.
Tracking updates may take a few days to appear after shipment.
6. Incorrect Shipping Address
Customers are responsible for providing the correct shipping address.
If you entered an incorrect address, please contact us immediately at:
If the order has already been shipped, we may not be able to change the address or stop the delivery.
7. Lost or Delayed Packages
If your package is delayed, please contact us at:
We will help you check the delivery status.
Please note that we are not responsible for delays caused by shipping carriers, customs, or incorrect customer information.
8. Customs, Duties, and Taxes
For deliveries outside the European Union, customers may be responsible for customs fees, import duties, taxes, or other charges required by the destination country.
These charges are not included in the product price unless clearly stated otherwise.
9. Contact
For shipping questions, please contact:
HANBI Customer Support
Email: support@hanbi.store
Website: hanbi.store